Shipping policy

Shipping Policy

Each Olivencia pair is made with intention.

Because our sunglasses are handcrafted from natural horn and prepared only after an order is placed, we do not follow a mass-stock shipping model. Once your order is confirmed, your pair enters our preparation and finishing process.

Order Processing

Orders are usually reviewed and prepared for production within 2–3 business days after confirmation.

Production & Finishing Time

Each pair is shaped, polished, inspected, and prepared by hand. This process typically takes 5–10 business days depending on the model, material, and finishing requirements.

Estimated Delivery Time

The full estimated delivery window is usually 2–4 weeks from the date of order confirmation. This includes preparation, hand-finishing, quality control, and shipping.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Delays

Because each pair is individually prepared and international shipping may be affected by customs, courier delays, or seasonal demand, delivery times may occasionally vary. If there is a significant delay with your order, please contact us at [EMAIL].

Customs, Duties & Taxes

Depending on your country, customs duties, import taxes, or local fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.